Manager - Member Center

Member Center Manager

Member Center Managers will be responsible for having all center associates report directly to them and include a more detailed job description update to show enhanced behavioral needs. A Member Center Manager consistently exceeds production goals, member service standards and acts as a productive business partner for other TDECU lines of business. A Member Center Manager also serves as an expert in leadership, project management, training and makes these contributions on a Retail level.

Essential Duties, Responsibilities, and Deliverables :

• Ensures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns / problems.
• Promotes operational excellence of department by adhering to audit / compliance schedules, minimizing loss and maximizing accuracy of employees' work.
• Engages frontline talent to put forth their best effort everyday for our members. This includes coaching sessions, observations, development planning and feedback.
• Responsible for the overall growth of members and deepening existing member relationships within the branch's community.
• Partners with and builds relationships with other lines of business at TDECU to provide members a holistic "one stop shop" solution for their financial needs.
• Adapts to changing consumer demands by adopting online / mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts.
• Performs other duties in response to organization, member and / or team needs. This includes but is not limited to engaging members in lobby, opening new accounts and loans, and serving on organizational committees as assigned.

Minimum Qualifications :

Education : 4-year degree in Business Management or equivalent in work experience

Certifications : N / A

Experience : 2 years management experience with direct reports including coaching and scheduling

Knowledge, Skills, and Abilities :

Physical Demands and Work Environment :

Disclaimer : Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.