Medicare Outbound Call Center Manager

A company is looking for a Healthcare Call Center Manager.

Key Responsibilities

Oversee daily operations of the outbound call center, managing team leaders and agents focused on Medicare Advantage member outreach

Implement governance processes to monitor and deliver performance targets and lead client-facing communications

Ensure compliance with CMS regulations and collaborate with clients to maintain quality assurance programs

Required Qualifications

5-10+ years of operations experience, with at least 5 years in a supervisory or leadership role

Proven experience managing outbound call center teams, preferably in healthcare or Medicare Advantage

Background in healthcare administration, including medical coding, billing, or call center processing

Experience in outsourcing operations or service industry environments is preferred

Strong leadership skills with the ability to manage and motivate large teams