Financial Services Representative

Financial Services Representative

Location : Chicago, IL

Compensation : $51000 / Year

Benefits : This position is eligible for medical, dental, vision, and 401(k).

Job Summary

The Financial Services Representative is responsible for managing and overseeing the financial operations related to Social Security and other client funds for assigned teams and individuals. This role ensures strict compliance with Social Security Administration (SSA) guidelines, trust fund management policies, and applicable regulations. The position acts as a liaison between internal staff and clients to support proper financial planning, fund disbursement, and account monitoring to protect and maximize client resources.

Key Responsibilities

Trust Fund Oversight : Using the RPM payee system software, monitor and manage client trust accounts, ensuring all deposits, disbursements, and balances are maintained in compliance with internal policies and SSA regulations. Enforce financial services policies and procedures regarding fund disbursements, client loan requests, petty cash, and client assistance funds. Ensure all transactions have the required approvals and documentation.

Account Monitoring & Strategy : Regularly review account balances to prevent clients from exceeding SSA resource limits. Collaborate with staff to develop responsible spending strategies and address overages or underutilization. Accurate account reconciliation completions as needed (Daily / Monthly).

Disbursement Management : Manage and process client fund disbursements for recurring payments such as rent, utilities, and other essential bills. Ensure timely and accurate payment processing.

Staff Support & Collaboration : Provide guidance to staff on financial procedures, assist with interpreting policies, and serve as a financial subject matter resource. Work with the supervisor to maintain adequate staffing coverage.

Audit & Compliance Readiness : Participate in internal and external audits to ensure documentation and procedures meet all regulatory requirements.

Client-Centered Financial Stewardship : Collaborate with team members to help clients use their funds effectively, maximizing benefits while maintaining eligibility for Social Security or other government aid.

Other Duties : Perform related projects or tasks as assigned to support the financial services function.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.