L2 Application Support Engineer

Overview

We are looking for experienced L2 Application Support Engineers (5+ years) to join our team supporting 130+ applications. Candidate will be aligned to a different application set, working closely with team.

Responsibilities

• Act as a L2 support for assigned applications, resolving complex production issues efficiently.
• Investigate and troubleshoot incidents using monitoring and logging tools such as Dynatrace and Splunk.
• Collaborate with business users and internal teams to understand issues, gather requirements, and communicate resolutions effectively.
• Monitor application health and performance proactively, utilizing tools like Dynatrace, Helios, and CPE.
• Conduct root cause analysis to prevent recurrence of issues and improve system stability.
• Support and troubleshoot cloud environments, primarily Azure, to ensure smooth application operations.
• Assist with incident management, including prioritization, escalation, and documentation.
• Take ownership of issues from detection to resolution, following SRE principles to ensure high reliability.
• Support L1 team members\' activities and document support procedures, best practices, and solutions.
• Participate in on-call rotations and support activities outside regular hours if needed.
• Share knowledge and contribute to continuous improvement initiatives within the team.

Requirements

Preferred, but not required

We offer

Diversity & Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our DEI initiative \'Same Difference\' fosters an inclusive culture with equality, diversity and respect for all. We encourage applicants from diverse backgrounds to apply. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to gender, gender identity, sexual orientation, race, ethnicity, religion, age, marital status, disability, veteran status, or any other protected characteristic. Flexible workplace arrangements, mentoring, internal mobility, learning and development programs are available.

Administrative details

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