Community Safety Manager

About us :

People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.

What do we need :

This position promotes the safety of the community at People Serving Peoples downtown Minneapolis shelter facility. The Community Safety Manager oversees and manages the 3rd party security contract and relationship. The shelters security team supports all shelter programs and engages stakeholders to identify and address safety needs and empowers community members to safeguard each other through training and related supports. This position offers an opportunity to collaboratively define and promote a more expansive and community-oriented definition of safety.

Responsibilities :

• Provides daily oversight, quality control and onboarding of People Serving Peoples contract security team, and partners with supervisor and peers to promote a high quality of service. Works collaboratively with key departments to create and implement plans to support guests with safety concerns.
• Serves as a key consultant to operate and maintain the downtown shelters security and safety equipment, including but not limited to cameras, access controls, automated external defibrillators, and evacuation aids.
• Develops and executes annual operating and capital budgets using stakeholder input and participates in long-range visioning around the future of community safety at People Serving People.
• Leads the downtown shelters emergency preparedness program by maintaining existing and developing new emergency procedures, administering emergency drills, performing after-action reviews and using lessons-learned to continually improve emergency response.
• Partners with Facilities department, Compliance Manager, Senior Director of Enterprise Operations, and supervisor to continuously evaluate the physical safety of the downtown shelter facility and identify / resolve potential hazards.
• Serves as People Serving Peoples de-escalation champion. Collaborate with departments to identify de-escalation training needs and work collaboratively to source and schedule de-escalation training.
• Partner with People & Culture and the Compliance Manager to ensure effective rollout and completion of required training, such a de-escalation, CPR / First Aid as well as proper distribution of emergency medical response materials (i.e., naloxone) for the Downtown Shelter.
• Attends Guest Advisory Council no less than quarterly to solicit feedback on and respond to any shelter guest concerns regarding community safety. Provide regular safety information and resources to guests. Participates in People Serving Peoples Safety Committee.
• Conduct safety and security investigations as needed.
• Supervisory Responsibilities :
• The Community Safety Manager provides direct oversight of and quality control for People Serving Peoples contract security team, including the security account manager and community safety coordinator.

Pay and Benefits :

Compensation details : 86000-86000 Yearly Salary

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