Sales Support Specialist

Sales Support Specialist

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This position reports to :

Sales Support Manager

Your Role And Responsibilities :

The Sales Support Specialist is responsible for supporting the Sales organization and customers for the NEMA products. The Sales Support Specialist will support business growth through technical support to customers, sales units, and other ABB divisions during the pre-and post-sale stages.

The work model for the role is :

Onsite

You Will Be Mainly Accountable For :

• Answer plant, engineering, district office, and customer calls for emails tied to orders, general product related question, and system issues
• Setup and facilitate expedited orders, hot shot shipments and product inspections in coordination with the appropriate department while communicating product design changes to customers and district office for spec on file product
• Create new configurations for new custom design requests and create quotes for motors and mining parts for domestic / international customers, processing shipments and addressing any logistical challenges
• Perform general spec review and work with ATS to complete and process new vendor and customer setup / reactivations and maintain current vendor data and review and approve credits related to customer orders, warranties / concessions and work with all departments to resolve customer related order challenges and issues
• Understand motor specification to locate NEMA crossover product or provide functional replacements for customer review, provide NEMA motor material exception review due to material availability and provide options and coordinate various aspects of the sales order on behalf of the local sales unit
• Lead / facilitate customer calls, setup and run pre-call for data collection between all departments needed to finalize customer request in addition to weekly project tracking conference calls

Qualifications For The Role :

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites :