Manager on Duty (MOD) Salvation Army Kroc Center

The overall purpose of the Kroc Center Manager on Duty (MOD) is to provide a management presence at key times of our operations. Responsibilities include assisting Kroc Center Staff in all departments while on duty, and overall building oversight.

Starting Pay : $17 per hour

Essential Duties and Responsibilities

• Assumes lead supervisory role garnering the respect of staff, members and guests
• Ensure the safety of the members, guests and staff at all times. Report any issues to the Membership Manager
• Observe the operations of the center ensuring policies and procedures are adhered to
• Be capable and willing to gather information and make informed decisions based on the needs of the Kroc Center and its members and guests
• Observe, assess and act on situations to provide outstanding customer service
• Must be knowledgeable of all emergency codes and procedures and implement / orchestrate these procedures as needed
• Have a basic working knowledge of all departments
• Ability to troubleshoot employee and facility issues and concerns
• Assist with POS transactions, cash handling, CCMS etc. as needed
• Assist with guest relations when needed i.e. cafe, welcome desk, fitness desk check in etc. to ensure timely guest service
• Engage and connect with staff and guests, taking the opportunity to be an example for the staff
• Be the primary point of contact for sensitive situations including incidents / accidents, if a guest is disgruntled or would like to lodge a complaint
• Maintain progressive knowledge of the activities, programs and marketing promotions occurring in the Center to ensure execution is seamless and guest / member expectations are met
• Ensure your presence within the building and grounds, consistently checking in with each department but not in a "predictable" pattern
• Assist with the closing procedures related to the kiosks, departments and facility as needed signing off on departmental checklists ensuring they are accurate and complete
• Notate observations / incidents / concerns on the MOD Communication Log and provide recommendations
• Document items that are observed and provide any helpful recommendations.
• Model professional behavior, language and decorum at all times
• Secure the POS area at the open and close of each shift

Qualifications