CPC Support Team Lead

A company is looking for a CPC Support Team Lead to oversee customer service operations in a remote setting.

Key Responsibilities

Monitor daily customer service operations and support team members

Ensure compliance with Federal and HIPAA regulations while training new hires

Provide backup for customer service functions and maintain communication with management

Required Qualifications

High school diploma or equivalent from an accredited institution

Minimum 1 year of customer service experience

Experience with multi-line phone systems and proficiency in MS Office

Ability to pass annual HIPAA examination and a 90-day ROI Certification course

Post-offer health screenings and vaccinations may be required