Manager, Technical Support

Manager, Technical Support

At Lytx, our mission is to make roads safer and fleets more efficient through cutting-edge video and telematics technology. As a Manager, Technical Support, you'll lead a global team that supports our partnershelping them deliver world-class technical service to their end customers. You'll play a critical role in building a high-performing 24x7 technical organization focused on partner enablement, operational excellence, and continuous improvement.

You'll Get To :

• Lead and develop a global team of Technical Support Engineers supporting partner-driven operations across time zones.
• Own and drive escalations to closure, partnering closely with Engineering, Product, and Operations teams to ensure timely and transparent resolutions.
• Build and mature the support framework for our indirect modeldeveloping repeatable processes, knowledge-sharing practices, and technical training to enable partner success.
• Evaluate and optimize support processes using data to identify bottlenecks, improve efficiency, and enhance service quality (CSAT, MTTR, backlog management, etc.).
• Collaborate with Product and Engineering to provide actionable insights from the field that shape roadmap priorities and improve service reliability.
• Champion change management initiatives to ensure operational readiness and smooth partner transitions during product and process updates.
• Foster a culture of learning and empowerment, emphasizing accountability, collaboration, and customer impact across the team.
• Manage and strengthen partner relationships, ensuring alignment on SLAs, escalation protocols, and support best practices.

What You'll Need :

What Success Looks Like :

Benefits :

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is : $117,250.00 - $147,750.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways!

Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process.