Solutions Engineer

Job Description

Job Description

Position Overview

The Solutions Engineer provides technical support and influences the direction of Quaker's solutions -based product offerings. The position aids with technical issues that may arise and with implementation of solutions. The Solutions Engineer develops design solutions, aligns our products with client business objectives, assists the Sales Team with product capabilities and provides ongoing technical support.

Duties and Responsibilities

• Gather and maintain knowledge of Quaker's window and door products, parts, accessories & systems
• Review Buildings Specs and Architectural Plans
• Participate as a key technical lead in offerings to customers that may include minor product enhancements or report development
• Design pressure & thermal calculations for internal testing of NFRC – National Fenestration Rating Council certifications and Energy Star energy performance ratings on U-factor and solar heat gain coefficient ratings processes, collaborate with the Thermal Engineer on the calculations
• Assist external Sales Representative & provide architects support by demonstrating product capabilities, addressing technical inquiries and participating in the sales process from pre-sales to post-sales support
• Complete designs for specific custom projects
• Develop and customize technical solutions based on customer requirements
• Support internal drafters in preparing 2D & 3D design plan details for instructions & marketing literature.
• Analyze and identify root causes of issues, triage them and provide timely workarounds and solutions
• Prompt and regular attendance at an assigned work location.
• Interact and communicate with employees and customers in an appropriate manner.
• Availability on site to confer with staff members with whom the employee must interact on a regular basis.
• Communicate via email, prepare reports and work schedules.
• Review and analyze data and information concerning customer business objectives.
• Plan, prioritize and monitor custom design project activities.
• Complete assigned tasks / projects in a timely manner.

Supervisory Responsibility

No direct management or supervisory responsibilities.

Safety

Observe safety and security policies and procedures, including proper use of Personal Protective Equipment including but not limited to eye and toe protection; report potentially unsafe conditions; and use equipment and materials properly during visits to the production floor

Travel

Approximately

Qualifications

An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Preferred Education and Experience

An individual is expected to have the minimum level of education and / or related expertise listed here :

Competencies and Skills

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Physical Demands

The demands and environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is primarily an office job and largely a sedentary role with frequent sitting. The position requires the ability to climb stairs, lift files, open filing cabinets, bend or stand as necessary. The employee is occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee may also occasionally be required to lift and / or move up to 25 pounds.

Work Environment

Although the employee will primarily be in an office setting, while performing the duties of this job, the employee may need to visit the factory and be exposed to climactic variations, various levels of vibration, and moving mechanical parts. The noise level in the office is usually low, but hearing protection may be advisable or required for prolonged visits to certain parts of the factory.

Other Duties and Responsibilities

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of the employee for this job. Duties, responsibilities and activities may change at the discretion of management at any time.

Equal Employment Opportunity Statement

Quaker is an equal opportunity employer. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Quaker will be based on merit, qualifications, abilities, and Quaker's needs and resources. Quaker does not discriminate in any employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability, genetic information, military status, or any other category protected by law.

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