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Customer Service Call Center Representative

Customer Service Call Center Representative

Celerity Staffing SolutionsMadison, WI, US
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Bring your hospitality focus and desire to support others to a premier company s eeking Customer Service Specialists to join their call center team!

$20 / hour

~ Class starts as early as Monday, October 27th with interviews NOW! ~

~ Training provided!

After training is complete, shifts will be scheduled between 8AM and 10PM CST

This TEMP to HIRE position will give you the opportunity to deliver high-quality service to callers from pharmacies, doctor's offices, and plan members AND give you the ability to work from home!

  • Some states may not be eligible for this opportunity

You are responsible to troubleshoot and provide resolution to inquiries on all topics,

striving for first contact resolution.

Work to meet department performance metrics and ensure your main priority will always be answering incoming calls .

Document all inquiries handled in a complete, clear, and concise manner.

Experience within health and / or pharmaceutical benefits, as well as claims A BONUS!

Must be proficient at utilizing multiple applications .

SKILLS & QUALIFICATIONS :

  • Knowledge of MS Office
  • Typing at a minimum of 40 WPM
  • Two years' customer service experience preferred
  • Ability to learn large amounts of information quickly

    • REQUIREMENTS :

  • HS Diploma Required
  • Ability to pass pre-employment background check and drug screen
  • Pass an internet speed test via Ethernet connection

    • GREAT BENEFITS from Day 1 including PTO and weekly pay!

    About us : Celerity Staffing is a 100% locally owned staffing agency with seven locations throughout Wisconsin. Our commitment focuses on respect, collaboration, quality, utmost professionalism, and a real commitment to work that benefits our communities. We celebrate the unique qualities that every person brings to the job and our business.

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    Call Center Customer Service Representative • Madison, WI, US