About the Role
This role will primarily support documentation for key solutions within our financial services portfolio. These offerings help institutions manage global banking data, regulatory compliance, and operational efficiency. As part of our broader business, we support a range of data-driven platforms that enable informed decision-making across financial ecosystems. The role involves close collaboration with customer-facing teams—including product managers, support, and implementation specialists—to ensure documentation aligns with user needs and business goals. We value experience or interest in AI and emerging technologies, as well as the ability to manage multiple projects, work independently, and consistently meet deadlines.
Key Responsibilities
- Assist in authoring, editing, and publishing technical documentation using DITA XML in Oxygen XML Editor.
- Collaborate with subject matter experts to gather information and clarify technical concepts.
- Use Git (via Sourcetree) to manage and version control documentation content.
- Apply existing transformation scenarios to publish content to PDF, developer portal, and Help systems.
- Follow established style guides and documentation standards.
- Participate in peer reviews and incorporate feedback to improve content quality.
- Help maintain documentation repositories and contribute to content organization and taxonomy.
Requirements
Strong written and verbal communication skills.Basic understanding of XML or HTML and structured authoring principles.Familiarity with version control systems (Git preferred).Ability to learn new tools and technologies quickly.Detail-oriented with strong organizational skills.Preferred Qualifications
Experience with Oxygen XML Editor or similar authoring tools.Exposure to DITA or other structured content models.Familiarity with publishing workflows and transformation scenarios.Experience or interest in financial products, banking systems, or regulatory documentation.Ability to work effectively in a cross-functional team environment.Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :
Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefitsRetirement Benefits : 401(k) with match and an Employee Share Purchase PlanWellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off ProgramsShort- and Long-Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital IndemnityFamily Benefits, including bonding and family care leaves, adoption and surrogacy benefitsHealth Savings, Health Care, Dependent Care and Commuter Spending AccountsIn addition to annual Paid Time Off, up to two days of paid leave each year to participate in Employee Resource Groups and to volunteer with your charity of choice#J-18808-Ljbffr