Technical Support Specialist

A company is looking for a Technical Support Specialist to provide assistance and support in technical issues.

Key Responsibilities

Assist employees with technical requests and manage user experience on corporate PBX systems

Triage, prioritize, and route technical issues while keeping end users updated on ticket status

Perform basic network troubleshooting and ensure end user devices meet security standards

Required Qualifications

2 year certificate or degree from an accredited institution

High proficiency in technical troubleshooting and software / hardware installation

Experience managing inventory of laptops, desktops, and mobile devices

Familiarity with common end-user applications such as gSuite and MS Office suite

Willingness to learn and own problems from initial report to resolution