Customer Care Supervisor

Job Description

Job Description

Description

About Meridian

At Meridian Bird Removal, we specialize in solving pest bird challenges for commercial facilities across the U.S. Our work keeps operations running safely, protects brand reputation, and provides peace of mind to our customers. We combine responsive service with data-driven insights to deliver long-term bird management solutions built on professionalism, reliability, and care.

Position Summary

We’re seeking a Customer Care Supervisor to lead our Customer Care team and ensure the highest level of service, accuracy, and operational efficiency. This position requires a strong leader with proven management experience , customer service expertise , and a solid understanding of logistics or scheduling operations .

The ideal candidate will thrive in a fast-paced environment, balancing people leadership with process excellence. You’ll oversee a team responsible for work order management, technician scheduling, post-job follow-up, and quality assurance—all while promoting team growth, accountability, and customer satisfaction.

supporting the growth and retention of CCR team members.

Key Responsibilities

• Lead, mentor, and coach Customer Care Representatives (CCRs) and CCR Leads to achieve departmental goals.
• Conduct one-on-one coaching sessions and provide structured feedback to improve performance and engagement.
• Partner with the Training Department to enhance onboarding, process documentation, and continuing education.
• Oversee work order (WO) setup and handoff to ensure accuracy in Salesforce.
• Manage technician scheduling, confirm availability, and coordinate preservice calls.
• Arrange and monitor travel within budget and profitability guidelines.
• Review job completion documentation, surveys, and notes for quality assurance.
• Conduct follow-up and CSAT (Customer Satisfaction) calls; escalate issues when necessary.
• Verify all job documentation prior to financial transition.
• Foster a culture of accountability, positivity, and teamwork that aligns with Meridian’s Core Values.

Basic Qualifications

What We’re Looking For

Compensation & Benefits

Remote Work Requirements

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