Senior IT Support Engineer

Description

Our financial client engages in a range of activities, including investment management for the Peterson family, and provides management and operational support, including Finance, Legal, Human Resources, and Information Technology.

Position Summary

This is a customer oriented support role centered on providing basic to advanced technical support towards end user desktop, laptop, mobile device, application and peripheral installation, configuration and issues. A tech savvy individual with willingness to interact with users live or through other digital communication methods to provide guidance, troubleshooting and issue resolution, and ability to deliver on tech requests, tasks, and projects are important aspects of this position.

A good understanding and working experience with IT systems, servers, networks, security computers, mobile devices, tech products and software combined with problem solving abilities to diagnose and resolve issues are important criteria to perform in this position.

Responsibilities

User Support

• Provide onsite and remote assistance for technical requests, diagnose, troubleshoot and resolve issues, communicate progress, follow up and ensure completion of support tickets.
• Perform white-glove support of executives in both corporate and residential settings.
• Monitor and track support requests in the helpdesk ticketing system, and document issues and their resolution.
• Train users on use of supported hardware, software and services within department and organizational guidelines and standards.
• Provide after-hours / on-call support as needed.
• Provide more in-depth troubleshooting for complex issues and administration for advanced technical requests that cannot be resolved through first-level support.

Hardware Support

Software Support

Maintenance

Documentation

Inventory

Ad Hoc

Qualifications

User Support

Hardware Support

Software Support

Maintenance

Documentation

Inventory

Requirements

Skills

Bachelor's Degree, Windows, MS Office, Mobile Devices, hardware, Macs, AV, VMware, networking

Top Skills Details

Bachelor's Degree, Windows, MS Office, Mobile Devices, hardware

Additional Skills & Qualifications

Candidates must have excellent customer service and experience supporting executives.

Experience Level

Expert Level

Pay and Benefits

The pay range for this position is $125000.00 - $130000.00 / yr.

There are 3 weeks of PTO and the firm has an excellent matching 401k plan. The firm is also closed from Christmas Eve to New Year's Day.

Medical

Dental

Vision

Workplace Type

This is a hybrid position in New York,NY.

Application Deadline

This position is anticipated to close on Oct 26, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.