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Front Desk Supervisor
Front Desk SupervisorOmni Houston Hotel • San Antonio, TX, US
Front Desk Supervisor

Front Desk Supervisor

Omni Houston Hotel • San Antonio, TX, US
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Front Office Supervisor

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star / four diamond standards. Additionally, he / she will be responsible handling guest issues and forwarding along as needed.

Responsibilities

  • Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
  • To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
  • To be experienced with various guest scenarios
  • Ability to count and disburse money
  • To be familiar with all technical equipment related to the Front Desk
  • To understand the influence and importance of all departments on the Front Desk
  • Must be able to perform all positions in the Front Office department
  • Responsible for the training of new associates
  • Understand all radio codes and emergency procedures
  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager

Qualifications

  • 1-2 years of full-service hotel experience at a supervisor level is required
  • Previous customer service experience
  • Previous cash handling experience
  • Ability to clearly communicate (verbal and written) in English with guests, associates and vendors
  • Ability to stand for 8 hour shift
  • Must be able to work a flexible schedule to include nights, holidays and weekends
  • Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)
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    Front Desk Supervisor • San Antonio, TX, US

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