Front Office Supervisor
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star / four diamond standards. Additionally, he / she will be responsible handling guest issues and forwarding along as needed.
Responsibilities
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
- To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
- To be experienced with various guest scenarios
- Ability to count and disburse money
- To be familiar with all technical equipment related to the Front Desk
- To understand the influence and importance of all departments on the Front Desk
- Must be able to perform all positions in the Front Office department
- Responsible for the training of new associates
- Understand all radio codes and emergency procedures
- Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager
Qualifications
1-2 years of full-service hotel experience at a supervisor level is requiredPrevious customer service experiencePrevious cash handling experienceAbility to clearly communicate (verbal and written) in English with guests, associates and vendorsAbility to stand for 8 hour shiftMust be able to work a flexible schedule to include nights, holidays and weekendsComputer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office)