Customer Service Specialist for Eyewear Store

Customer Service Specialist

We are an employment agency and seeking the Customer Service Specialist for a Japanese eyewear company in Santa Clara, CA. They are a well-known eyeglass retailer in Japan, offering easy-to-wear and fashionable designs. They have a friendly staff and a comfortable working environment!

Company Industry : Retail

Salary : $23 - $26 / hour

Employment type : Full time

Benefits : Health, Dental, and Vision insurance / Paid time off and paid sick leave / Free eyewear and friends and family discounts / Team outings every month / Commuter benefits

Language : English

Essential Functions

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism.
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations.
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions.
• Ensure speed, efficiency, and accuracy in creating eyewear products.
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member.
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals.
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic.
• Adjust, fit, and assemble eyeglasses to suit each customer's unique preferences.
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

Qualifications