Transportation Supervisor

Transportation Supervisor

Supervises and coordinates activities of transportation drivers and staff engaged in transporting guests and employees to their destinations. Ensures safe, efficient, and reliable transportation service, utilizing the Downtowner program for driver dispatch and scheduling. Reports all vehicle- or employee-related incidents to the Fleet Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Selects, hires, schedules, evaluates, trains, and disciplines staff as needed.
• Supervises Non-CDL drivers, CDL drivers, and dispatch staff for regular and project work, including task assignment and oversight of seasonal staff.
• Utilizes the Downtowner program for efficient dispatch and scheduling of drivers.
• Ensures all transportation staff complete required safety training programs.
• Provides thorough training for drivers on the use of the Downtowner app, ensuring competency with departmental expectations.
• Trains drivers on the safe operation of resort shuttles, including designated turnaround points and pick-up / drop-off locations.
• Coordinates transportation operations to ensure :
• Shuttles are clean, safe, and well-presented.
• Compliance with all local and federal traffic regulations.
• Accurate and timely reporting of accidents or incidents to the Fleet Manager.
• Scheduling of planned and unplanned vehicle maintenance.
• Collection and submission of daily, weekly, and seasonal ridership and vehicle data.
• Communication of daily, weekly, and monthly staff schedules.
• Responds positively and professionally to guest questions and comments.
• Follows company policies, procedures, and all applicable FMCSA regulations.
• Promotes and enforces company safety procedures, applying disciplinary action where appropriate.
• Performs other duties as assigned.