Global Security - Command Center Manager

Global Security - Command Center Manager

Step into a leadership role as our Global Security Operations Manager and make a real impact by safeguarding our people, facilities, and business operations worldwide. Use your expertise to proactively detect, analyze, and coordinate swift responses to security incidents, ensuring a safe and resilient environment for our global organization. Join us and be at the forefront of protecting what matters most.

As the Global Security Operations Center Manager within the Global Security team, you will work as part of a 24 / 7 / 365 team providing incident detection, triage, and response to support the operations of the Firm. You will have a leading role in defining, designing, progressing, and delivering the strategic agenda of the function, operating within a world-class Fusion Center.

Job Responsibilities

• Manage daily operations of the GSOC, ensuring adherence to established protocols, Standard Operating Procedures (SOPs), and standards.
• Oversee incident detection, triage, and response, integrating with crisis management efforts and communicating critical updates to stakeholders.
• Recruit, manage, train, and mentor a high-performing team of security analysts to ensure effective 24 / 7 operational coverage.
• Develop and implement strategic plans, procedures, and workflows to enhance GSOC effectiveness and standardization across global locations.
• Partner closely with internal and external partners, such as Cybersecurity, Human Resources, Facilities, and Law Enforcement, to enhance incident response.
• Establish, record, and monitor key performance indicators (KPIs) and generate monthly governance materials to assess the effectiveness of the GSOC.
• Aid in the development of standards, procedures, job aids and other documentation necessary to sustain and deliver GSOC operations.
• Drive and manage working groups and project management groups to enhance the GSOC's technology and / or operational support as needed.

Required Qualifications, Capabilities and Skills

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans

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