Senior Operations Manager

Multi Unit Management Opportunity This is a leadership role where you will oversee the overall operations of multiple Dunkin locations.

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.

Responsibilities :

Lead and manage teams to deliver great guest service and execute brand standards and procedures in the restaurants.

Responsible for general human resource functions such as recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development.

Ensure a safe, secure, and healthy work environment for employees.

Monitor, follow up and report training progress.

Identify and support systems to control costs and maintain budgets.

Provide coaching and feedback to restaurant managers regarding brand standards, sales, marketing, and labor and food costs.

Support sales goals by developing action plans for seasonal forecasting.

Requirements : Education : Associate's degree in a related field or equivalent in education and experience.

Skills : Fluent in English, Microsoft Office proficiency, facilitation and presentation skills, written and verbal communication skills.

Experience : Proven success in QSR management and multi-unit experience required. Drive-thru experience and service experience essential.

As a Multi Unit Manager, you will be responsible for leading and managing teams to achieve business objectives while maintaining a positive and productive work environment. If you have a passion for results and are looking for a challenging opportunity to grow your career, this may be the role for you.