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Customer Service Administrator
Customer Service AdministratorRussell Tobin • Frankfort, IL, US
Customer Service Administrator

Customer Service Administrator

Russell Tobin • Frankfort, IL, US
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Duration : 3+ month(s)

Work hours : 40 hours

ONSITE - 100%

Details :

Specific Skills Needed : Service Ticket Data Entry and management; Schedule service calls & installations for local technicians; Follow up with reps / technicians on cases in progress

Top 3-5 desirable attributes / qualifications

Good Communication Skills.

Proficiency in computer systems and computer usage.

Able to work with limited supervision.

Required levels / Years of Experience education : there is flexibility

GENERAL FUNCTION

Organized and detail-oriented individual with exceptional administrative skills and strong communication abilities to manage our parts department and handle various office tasks related to it. The ideal candidate will play a vital role in ensuring smooth operations and providing top-notch customer service to our clients and staff.

MAJOR DUTIES AND RESPONSIBILITIES

  • Parts Inventory Management : Effectively maintain and oversee our parts inventory to ensure availability and timely fulfillment of customer needs.
  • Order Management : Create and manage purchase orders and sales orders for parts, ensuring accuracy and efficiency in the process.
  • Parts Selection : Efficiently pick parts required for customer repairs, contributing to our service excellence.
  • Record Keeping : Maintain service repair records to track and manage the history of repairs and parts usage.
  • Customer and Staff Support : Provide timely and knowledgeable assistance to customers and staff, addressing inquiries and ensuring exceptional customer service.
  • Collaboration : Work closely with our internal Service Team, manufacturers, and customers to coordinate parts requirements and deliveries.
  • Inventory Counts : Conduct regular parts inventory counts to monitor stock levels and make data-driven decisions.
  • Sales Enhancement : Develop and implement strategic plans to boost sales within the parts department.
  • Sales Analysis : Analyze parts sales and maintain stock levels to meet customer demands while optimizing inventory efficiency.

BASIC QUALIFICATIONS

  • Previous experience in parts / inventory management such as an Auto Parts role is advantageous but not mandatory.
  • Proven experience in managing a multifaceted office environment with diverse responsibilities and interactions.
  • Strong organizational and administrative skills.
  • Excellent attention to detail and a commitment to maintaining accuracy.
  • Effective communication skills for interacting with customers and internal teams.
  • A proactive and adaptable approach to problem-solving and improving departmental processes.

    • PREFERRED QUALIFICATIONS

    High School Diploma or Equivalent

  • Administrative Office Experience 1-3 Years
  • Proficiency in computer systems and computer usage.
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    Service Administrator • Frankfort, IL, US