Systems Administrator

Overview

System Administrator – MSP Experience Required (Preferred Kaseya Knowledge)

Location : viLogics SWFL Office – Naples, FL (Operations Center) – In-Office Only

viLogics is seeking a System Administrator with a Managed Service Provider (MSP) background to join our dynamic team in Naples, FL . This is a strictly in-office position remote work is not available. As team-building and collaboration are critical to our success, this role requires daily face-to-face interaction with colleagues and leadership.

The ideal candidate will provide technical support for customers, ensuring the seamless operation and security of IT systems, networks, and applications. Candidates with experience in Kaseya or similar RMM (Remote Monitoring and Management) tools are strongly preferred . This position requires hands-on troubleshooting, proactive IT management, and exceptional problem-solving skills in a fast-paced, customer-facing environment

Responsibilities

• In-office, on-site support for Windows-based systems, networking, and IT infrastructure
• Install, configure, and maintain server, desktop, and network environments to ensure peak performance and security.
• Utilize RMM tools (preferably Kaseya) to proactively monitor, manage, and resolve IT issues.
• Perform system backups, recovery operations, and general maintenance to maximize uptime and efficiency.
• Research, plan, and execute software and hardware upgrades for internal and external environments.
• Work within a CRM ticketing system to log, resolve, and escalate technical issues, ensuring timely customer follow-ups.
• Install, configure, and troubleshoot network devices, including firewalls, switches, routers, and access points
• Assist with cybersecurity best practices to protect systems against vulnerabilities and security threats.
• Document IT procedures, system configurations, troubleshooting steps, and knowledge base articles.
• Collaborate with team members in person to develop, test, and implement IT solutions.
• Provide guidance and on-site training to junior technicians when necessary.

Qualifications

Education :

Experience :

Certifications (Preferred but Not Required) :

Skills & Abilities

Additional Requirements

Working Conditions & Schedule

If you are a technical problem solver with MSP experience and a passion for IT infrastructure, cybersecurity, and automation tools like Kaseya , and if you thrive in a collaborative, in-office team environment , we encourage you to apply and be part of our cutting-edge technology team at viLogics!

Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract and the employee is considered an AT-WILL employee, subject to termination with or without cause or resignation at any time. Qualified employees who require reasonable accommodations to perform the essential functions of the position should notify Human Resources.

J-18808-Ljbffr