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Commercial Service Office Coordinator

Commercial Service Office Coordinator

EMCOR GroupRaleigh, NC, US
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Commercial Service Office Coordinator

Job Category : Administrative Services

Location : Raleigh, NC 27658, USA

Job Details : Description

Key Responsibilities :

  • Assist the Office Manager and dispatch with scheduling service appointments and dispatching technicians.
  • Answer and route incoming calls; respond to customer inquiries with professionalism.
  • Maintain and update customer records, service logs, and job files.
  • Prepare and process work orders and purchase orders.
  • Track inventory and order office supplies as needed.
  • Coordinate with technicians to ensure timely job completion and documentation.
  • Support payroll and timekeeping processes by collecting and verifying technician hours.
  • Help manage vendor relationships and service contracts.
  • Perform general office duties such as filing, scanning, and data entry.
  • Assist with customer follow-ups.

Qualifications :

  • High school diploma or equivalent; associate degree preferred.
  • 12 years of administrative experience, preferably in the HVAC or construction industry.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with HVAC software is a plus.
  • Strong communication and organizational skills.
  • Ability to prioritize tasks and work independently.
  • Customer service mindset with a positive, team-oriented attitude.
  • Physical Requirements :

  • Ability to sit for extended periods and use a computer.
  • Occasionally lift office supplies or documents up to 10 lbs.
  • We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal opportunity Employer / Veterans / Disabled.

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    Office Coordinator • Raleigh, NC, US

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