Director of Residences

Director Of Residences

The Four Seasons Hotel New York Downtown is looking for a Director of Residences who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Director of Residences, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the General Manager. Work authorization for the location is required.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Director of Residences, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team's success. You set expectations and know to 'inspect what you expect'. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you're effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

The Director of Residences will provide strategic leadership and management for all aspects of the residential operation. The ideal candidate is someone who enjoys connecting with both guests and employees alike, who is passionate about providing exceptional service and can inspire others to offer great service. They will need to have the ability to connect and cater to discerning individuals.

Essential Functions :

• All Four Seasons residence Policies and Procedures are followed.
• Identify and develop strategies to enhance the residential value proposition (in line with Four Seasons Policies & Procedures).
• Accountable for ensuring attainment of the residential goals and objectives (including financial and capital reserve plans).
• Accountable for continuous improvement in overall operations with an emphasis on increasing owner satisfaction, revenue and reducing costs with the approval of the GM.
• Master the syndicate allocation methods, budget process and financial reporting obligations (with the assistance of the Director of Finance).
• Manage operational challenges & opportunities.
• Conduct meetings with Board of Directors with respect to By-Law requirements.
• Lead HOA budgeting and annual meetings and manage HOA Board Meetings (Maintain the books and minutes of the HOA and ensure they are kept updated as per the Property Documents).
• Maintain appropriate relationships with the developer, hotel and residential owners.
• Attend and participate in all Executive Committee meetings and events.
• Responsible for the performance and development of the entire Residential team
• Ensure the facility is well maintained to Four Seasons standards with respect to Housekeeping and Engineering.
• Actively participate in all appropriate operations committees and preventative maintenance programs / initiatives.
• Be accountable in the event of any residential emergency or safety situation and comply with all local codes and ordinances with a focus on resident and employee safety.
• Represent the interests of the Residences and of its personnel in a fair, impartial and equitable manner.
• Develop and implement the Annual Residential Marketing Plan.

Non-Essential Functions :

Knowledge and Skills :

Professional property management certification such as IREM or CAI or similar preferred.

Someone who understands excellence and with luxury property management experience

What to Expect : You Will

We look forward to receiving your application.

Salary Expectation- $180,000-$190,000

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.