General Manager

Job Details

General Manager

The General Manager (GM) is responsible for the overall operations for the venue, and the results driven by venue performance. This position must be actively involved with each department, ensuring processes work together and people perform together.

The GM is equally responsible for the hospitality and guest service in the venue, ensuring that all associates, work together to deliver exceptional service to all guests. The GM must have awareness of any Human Resources (HR) issues in the venue and achieves this awareness through effective communication strategies.

The GM must also drive venue culture and be actively involved with community outreach.

Responsibilities

• Oversee daily business operations
• Develop and implement revenue growth strategies
• Drive the culture in and out of the venue
• Responsible for training managers and staff for optimum performance and driving sales
• Creating and managing budgets
• Controlling costs and introducing tactical initiative to prevent losses
• Improving revenue growth by strategically identifying sales opportunities locally
• Hiring, training and coaching employees
• Delegating responsibilities to ensure employees grow and develop in their positions
• Employ various initiatives to coach employees to optimize their capabilities
• Evaluating performance and productivity
• Analyzing accounting and financial data and managing budgets
• Monitoring invoices, money handling procedures, accounting, and bank processes
• Overseeing marketing initiatives and special events
• Promoting company-sponsored training and growth initiatives
• Developing and maintaining good working relationships with a variety of people, including vendors, internal stakeholders, staff, and senior management
• Performs other duties as assigned and requested by Regional Director of Operations

Core Competencies

Qualifications and Skills

Education

Working Conditions

Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.