Product Service Engineer

This role provides support services, including investigating, troubleshooting, and diagnosing application and technical problems, followed by restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware for a worldwide group of Construction Industry customers and dealers.

Responsibilities :

• New Product Introduction (NPI) projects, including completing NPI product support deliverables and coordinating Field Follow objectives.
• Customer and Dealer Issue resolution, utilizing standard support processes to respond, restore, and resolve issues.
• Assist and support site network tuning for customers and demonstration centers.
• Act as a liaison between implementation teams, product development teams, and support team members to ensure corrective actions are performed and industry standard change management and support processes are followed.
• Assure knowledge transfers between team members, including engineering and customers / dealers.

Must Have Skills :

Pay Transparency : The typical base pay for this role is $46.00 - $56.00 / hr. Final offer amounts are determined by factors including relevant skills, education, and experience, and the benefits package selected.

We are an equal opportunities employer and welcome applications from all qualified candidates.

J-18808-Ljbffr