Leasing Case Manager

Job Description

Job Description

Salary : $25 per hour

Hourly Non-Exempt

Position Summary :

The Leasing Case Manager position is characterized by search, advocacy, legal-compliance and detail-orientation. The Leasing Case Manager searches for appropriate apartments, primarily scattered-site, for Rapid Rehousing and Permanent Supportive Housing tenant-clients by providing services and referrals with the goal of getting people housed.

Qualifications :

Bachelors degree in Human Services field or 3-5 years relevant experience

Commitment to Housing First, Harm Reduction, Person-Centered, and Consumer-Choice models of care

Excellent interpersonal and written communication skills

Compassionate concern for those who are homeless or are at risk of becoming homeless

Valid drivers license

Bilingual / Bicultural (English / Spanish) (preferred)

Ability to handle stressful situations and a fast-paced environment

Experience with computers and proficient typing skills

Ability to complete necessary paperwork and maintain client files

Tenacity for providing on-going support, follow-up, and client advocacy

Knowledge of Microsoft Office 365 suite

Physical and Mental Requirements :

Must be able to perform diverse job tasks including manual labor (lifting up to 40 pounds), clerical work and leasing management. Individual should show initiative, be open to suggestions and learning, an independent worker who knows how to be part of a team, and someone who can listen with their heart and then logically pursue available options for assistance. This position requires the ability to be pleasant, patient, compassionate and consistent with both clients and landlords. It is beneficial to have experience having worked with people who are homeless, or others who are of low income, low educational level, or are mentally or physically impaired. The person would be well served by a working knowledge of the Spanish language.

Environmental and Working Conditions :

This position works in an office managing leasing paperwork on behalf of clients, as well as traveling to client apartments either in project-based buildings or scattered-site apartments within Greater Hartford to facilitate the process of getting clients housed in apartments. Evening hours may occasionally be needed and 24 hour on-call response for tenants and landlords is expected for occasional emergency situations.

Job Responsibilities :

Search for appropriate apartments in the community for housing clients

Cultivate and maintain relationships with landlords

Perform required housing inspections

Coordinate move-ins, including providing available furnishings and other household goods

Provide orientation to new tenants

Teach tenants how to advocate for themselves with landlord for repairs and maintenance

Educate tenant about rights and responsibilities

Intervene if needed in disputes between landlords and tenants

Maintain all tenant files including ensuring that files contain authentic and proper signatures, dates and data

Obtain timely renewal of all tenant certification and re-certification paperwork

Ensure any and all Rapid Rehousing and Permanent Supportive Housing program requirements are met, including those of ImmaCare, HUD, DOH, or other stakeholders; monitor these rules and regulations regularly and ensure all parties are in full compliance with appropriate regulatory agreements and policies, including waiting list, certifications, re-certifications and other reporting requirements

Process rent rolls for rental subsidy processing

Communicate important daily events and other information

Attend and participate in staff meetings

Other duties as needed / assigned