Systems Analyst, Hospitality

Systems Analyst, Hospitality

Work Mode :  Onsite

Location :   Onsite – Kohler, WI

Opportunity

The Systems Analyst is

responsible for supporting, maintaining, and enhancing technology solutions

that drive operational efficiency and guest satisfaction across Kohler

Hospitality’s various business applications. This role serves as a liaison

between business stakeholders and IT, ensuring that system functionality aligns

with departmental needs and strategic goals. The analyst will evaluate system

performance, recommend improvements, and assist in the implementation of new

technologies to optimize service delivery and user experience.

The

candidate for this position exhibits diverse technical systems skills and an

interest in developing knowledge of Hospitality business processes.  They are detail oriented in their systems analysis

and produce high-quality results in support of team and department

initiatives.  Actively listens to

customers, IT department peers, and project subject matter experts to enhance

knowledge and experience with Kohler Hospitality’s business applications.

Specific Responsibilities

Provide timely and accurate resolutions to incidents and

requests submitted to Hospitality Systems.  Responsible for oversight of Kohler’s incident tracking system

(Service-Now).

Analyze and address hardware, software, and connectivity

problems across all Hospitality applications.  Coordinate support services through internal and external technical

resources as necessary.

Generate and maintain knowledge articles and standard

operating procedures pertaining to problem resolution and installation of

Kohler Hospitality’s business applications and associated peripherals.

Coordinate and perform installation,

upgrades, and maintenance of the business applications and their associated architecture.  Conduct user account audits as assigned.

Manage Kohler Hospitality’s computer and payment device

inventories.  Perform annual physical

inventories to confirm models, locations, and counts.  Participate in the annual PC hardware expansion

and replacement budgeting process.

Actively participate in weekly

Hospitality Systems department and Corporate IT change management meetings.

Provide updates on resolved and outstanding issues, project status, and

documentation progress.

Achieve and maintain Hospitality application

and hardware management proficiency that enables effective on-call support of

all Kohler Hospitality systems.  Shares on-call

after-hours / weekend / holiday support responsibilities with the other members of

the Hospitality Systems department.

Participate in internal / external educational programs, professional

organizations, and industry events to enhance analytical and leadership skills

while fostering relationships with vendor partners and industry colleagues.

• Perform other related duties as assigned.

Skills / Requirements

Bachelors degree in Information Technology or related field preferred. Under some circumstances Associate Degree in Information Technology and minimum 2 years of IT experience may be accepted.

Experience with Service-Now, Microsoft Office, Microsoft Power BI, or AI tools considered a plus.

Exposure to hospitality industry applications through operational use and / or IT support considered a plus.

CUSTOM.PAY.TRANSPARENCY

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com .  Kohler Co. is an equal opportunity / affirmative action employer.