Encore is hiring : Seasonal Event Technician, Audio Visual - Four Seasons Resort

MediabistroLake Buena Vista, FL, United States

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Overview

A seasonal Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.

This seasonal position will have a start date of September 2025 and end date of May 2026. Seasonal full-time positions offer benefits, overtime, training, and promotional opportunities. At the end of season May 2026, you may be invited to reapply based on business levels and performance.

Key Job Responsibilities

Equipment Operation : Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.

Responsibilities

Customer Service : Strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.

Monitors events and checks in on customers throughout the day.

Understands and fosters the hotel / client relationship.

Technical Ability : Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.

Handles equipment challenges and changes in a timely and professional manner.

Systems Knowledge : Understands company processes, follows procedures, and completes systems entry and paperwork accurately.

Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.

Increases revenue by utilizing floor up-selling techniques.

Works with clients to finalize invoices.

Completes order entries in Navigator, as needed.

Qualifications

High School Diploma required. Associate’s degree is preferred.

Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore / HR / Global Learning).

1 year of customer service or hospitality experience is preferred.

1 year of audio visual experience or equivalent in educational environment is preferred.

A valid driver’s license is required for team members that may operate Company vehicles.

Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies

Deliver World Class Service : Hospitality; Ownership

Do The Right Thing : Instills Trust; Safety Conscious

Drive Results : Action Oriented

See The Big Picture : Tech Savvy

Value People : Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copying and pasting this URL : https : / / psav.sharepoint.com / sites / HR / SitePages / Competency-Supported-Talent-Management.aspx.

Work Environment

Hotel environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. Working conditions vary from moderately quiet to noisy. Team members will use high-end audio-visual equipment and electrical components and may be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally : Peripheral Vision; Carrying 51-100 lbs.; Pushing / Pulling Over 100 lbs.

Frequently : Color Vision; Depth Perception; Lifting 16-50 lbs.; Carrying 16-50 lbs.; Pushing / Pulling 16-50 lbs. & 51-100 lbs.

Continuously : Close Vision; Distance Vision; Hearing; Lifting 0-15 lbs.; Carrying 0-15 lbs.; Pushing / Pulling 0-15 lbs.

Time Allocation : 0-1 hours / day climbing; 2-3 hours / day sitting, stooping, crawling, kneeling, bending, reaching (above head); 4-5 hours / day standing, walking, grasping.

The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require other or different tasks as assigned.

Hourly Pay Range : $15.10 - $18.48

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

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