Manager, Trade Operations (Plymouth Meeting)

Reports to : VP, Trade and Patient Support

Location : Plymouth Meeting, PA (Hybrid)

Position Summary :

This position supports all compliant aspects of operational support for our highly engaged Trade team, while also strengthening the effectiveness of our Trade Network. This role will focus on operational execution of specialty trade, distribution, and market access operations, as well as project management within the Trade team, and reports to the VP of Trade and Patient Support. This role will support the successful accomplishment of specialty trade data reporting and account performance management through performance analytics, trade account implementation requirements, supporting dashboard development, and engagement with Business Operations. This role is Trade customer-facing (50% of role) during account onboarding and regular partner engagement.

This individual will manage trade data, analytics reporting, support trade initiatives, and require strong collaboration skills, substantial external customer engagement, confident presentation skills to C-Suite level stakeholders, and the ability to effectively interact with a variety of internal and external stakeholders. The individual must possess a high degree of independent proficiency in specialty pharmacy and distribution analytics, including an understanding of all pharmacy and distribution operations / financial drivers, and vendor budgets, as well as the ability to troubleshoot access issues at the pharmacy and distribution level.

This role requires a formal understanding of insurance claims and prescription tracking from intake through fulfillment or discontinuation within specialty pharmacies. This role should come with proficiency in processing distributor-level reporting as well.

There is a formal requirement to independently process aggregated data management and be functionally proficient in SEQUEL, Excel, and Pivot Table generation. This role will utilize these skills to support the design and execution of Quarterly Business Review (QBR) and to address ad hoc trade data inquiries for Trade and Finance. This role will also support budget and invoice management as needed.

Specific Duties :

• Deliver operational trade data reporting to optimize and improve trade partner performance and manage project deliverables specific to Trade Team requirements
• Liaise between the Trade, Patient Access, Market Access, Finance, and Business Ops to ensure effective and timely action on key projects, including :
• Trade data, implementation, and operational tactics, including distribution network and new contracted distribution partners
• Assist in the design and execution of trade network, effective performance metrics, and reports for use in QBRs and performance management reporting / dashboards
• Performance management and communication with Trade partners
• Communicate effectively and collaborate with key internal and external stakeholders regarding access metrics, including trade performance
• Identify critical issues, trends, and potential solutions that impact access across the network
• Communicate insights from analyses leading to meaningful business outcomes to trade leadership
• Manage, prioritize, and develop solutions for ad hoc requests and issue escalation reported by either internal
• Create, deliver, and present standard and ad hoc reports in alignment with trade and access strategies
• Comply with all applicable laws, regulations, and company policies and procedures pertaining to reimbursement information and related matters

Skills :

Strong problem-solving capabilities

Proficient in specialty pharmacy and distribution data reporting, design, and analysis

Highly analytical with extreme attention to detail

Highly proficient in SEQUEL and EXCEL mastery, including pivot table development and data manipulation

Familiarity with specialty data aggregation, longitudinal claim tracking, and aggregator understanding

High degree of comfort with data visualization and use of PowerPoint to develop storyline

Outstanding project management skills

Excellent communication, analytical, planning, and organizational skills

Strong presentation skills with clear and concise insights

Experience with pharmaceutical or device products

Ability to work in a matrix environment

Familiarity with specialty pharmacies and distributors, patient services Hubs, and Copay Assistance programs

Comfort with handling urgency and change as needed based on patient care needs

Education / Experience :