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Medical Front Desk Receptionist
Medical Front Desk ReceptionistEye Consultants of Atlanta PC • Fayetteville, GA, US
Medical Front Desk Receptionist

Medical Front Desk Receptionist

Eye Consultants of Atlanta PC • Fayetteville, GA, US
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Job Description

Job Description

Job Description

Job : Front Desk

EEOC : Admin Support

Status : Non-Exempt

Department : Front Desk

Location - Fayetteville

Position Overview : Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.

Responsibilities :

  • Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
  • Scan appropriate documents into EMA.
  • Verify insurance benefits and eligibility.
  • Collect outstanding balances, deductibles, copays due at the time of check-in.
  • Ability to multitask
  • Schedule patient's follow-up appointment
  • Answer multi-line phones and handle the patient's needs or directly to the appropriate party.
  • Call patients to remind them of upcoming appointments.
  • Schedule new, follow-up appointments and adjust existing appointments.
  • Respond to voicemails, in a timely manner.
  • Maintain schedule templates for multiple doctors.

Required Skills / Abilities :

  • Personality and demeanor to deal with the public or distraught patients.
  • Basic office skills to perform a variety of clerical duties such as typing and filing.
  • Good organizational skills.
  • Be empathetic and calm
  • Excellent communication, organizational, and time management skills.
  • Customer service, computer, and telephone skills.
  • Meticulous attention to detail.

    • Qualifications :

  • Excellent communication, organizational and time management skills.
  • Customer service, computer, and telephone skills.
  • Meticulous attention to detail.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Must be willing to travel if need for business needs.
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    Medical Front Desk Receptionist • Fayetteville, GA, US