AVP, Regional Operations - Stores

Associate Vice President, Regional Operations

Saks is a world-renowned luxury ecommerce destination. The company's unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home dcor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services.

Role Summary

The primary role of the Associate Vice President, Regional Operations is to provide leadership and training support to the Operations Sr Leaders within their assigned geographical area of responsibility. This role will be accountable for driving sales and profitability, minimizing expenses, and improving productivity within the region by achieving operations excellence and supporting an exciting in-store environment that follows the merchandise strategies of the company. The AVP, Regional Operations are subject matter experts and are focused on operational procedures, policies, controls and business effectiveness.

Role Description

• Develop strategies that increase efficiency and improve bottom-line profitability.
• Lead cross-functional partnerships to champion innovative, customer-centric solutions
• Provide consistent coaching to stores on core KPIs and assist in the development of action plans to correct or improve execution.
• Ensure that all stores understand and execute to the company's operational standards and expectations
• Monitor operational KPI's monthly and work with underperforming stores to take corrective action
• Serve as the first point of contact for the General Managers, Store Directors and all Director of Operations leaders, for all Operational concerns
• Deliver ongoing operational overviews to RVPs identifying stores that require development to improve operational effectiveness
• Build strong partnerships within the regional teams and Home Office Shared Services (facilities, alterations, people services, asset protection, etc)
• Collaborate with Credit & Loyalty teams to drive PLCC acquisition and usage.
• Oversee execution of the Dock-to-Floor process, ensuring KPI targets are met.
• In partnership with Corporate Asset Protection, review and approve all Store Shortage action plans to ensure all operational issues are addressed.
• Lead partnership with Corporate Asset Protection, facilitate Store Physical Inventory preparation and reconciliation.
• Enforce compliance with key business practices as outlined in the Store Audit document and that stores can achieve a minimum rating of 3 or better should they be audited.
• Ensure stores maintain building maintenance and store cleanliness that align with a luxury store environment.
• Collaborate on the re-design of operational processes and procedures based on needs of the business and customer requirements
• Coordinate the implementation of all new store system changes and or launches with Information Services and training
• Monitor and provide input into potential revisions to operations and procedural manuals
• Ensure all operational policies and procedures are understood and executed in all stores

Key Qualifications

Your Life and Career at Saks

Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.