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AGENT - SUITE RESERVATIONS
AGENT - SUITE RESERVATIONSThe Venetian Las Vegas • Las Vegas, NV, US
AGENT - SUITE RESERVATIONS

AGENT - SUITE RESERVATIONS

The Venetian Las Vegas • Las Vegas, NV, US
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Agent - Suite Reservations

Location : Las Vegas, Nevada, US

Position Overview :

The primary responsibility of the Agent Suite Reservations is to process all Hotel, Casino, Restaurant, Box Office Show & other reservations in an incentive-based capacity with base pay. All duties are to be performed in accordance with departmental and The Venetian Resort's policies, practices, and procedures.

Essential Duties & Responsibilities :

  • Maintain complete knowledge of all hotel features / services and hours of operation. Familiar with all suite types, layout, dcor, appointments, and location.
  • Determine suite availability and status for current day, scheduled in house group activities, locations, and times.
  • Receive inbound calls & messages from potential and confirmed guests of The Venetian Resort that are requesting Casino Events and Promotions, Suite Reservations, Restaurant and Box Office Show reservations, general inquiries and more. Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed, or reviewed.
  • Provide each guest with unmatched guest service.
  • Possess full knowledge of hotel products, services, and benefits.
  • Provide a service or assistance to meet the needs of a guest, client, or customer.
  • Safety is an essential function of this job.
  • Consistent and regular attendance is an essential function of this job.
  • Performs other related duties as assigned.

Additional Duties & Responsibilities :

All The Venetian Resort Team Members are expected to always conduct and carry themselves in a professional manner. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Minimum Qualifications :

  • 21 years of age.
  • Proof of authorization / eligibility to work in the United States.
  • High School diploma or equivalent.
  • Must be able to obtain and maintain a valid Nevada Gaming Control Board registration and any other certification or license, as required by law or policy.
  • 1 - 2 years working in a Luxury Hotel & Casino environment is preferred.
  • Experience in LMS, ACSC, Passkey, Open Table, Archtics, Xtend, SDD Jazz, HotSOS, Zingle, SevenRooms, UrVenue, Alice, Transportation Portal and Internet knowledge preferred.
  • Must be proficient in Word and Excel, must have the ability to type a minimum of 35 wpm.
  • Ability to communicate clearly and effectively in English, both in spoken and written form.
  • Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of diverse backgrounds and levels of experience.
  • Must be able to work varied shifts, including nights, weekends, and holidays.

    • Physical Requirements :

  • Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
  • Physically access all areas of the property and drive areas with or without reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
  • Ability for prolonged periods of time to walk, sit, stand, stretch, bend, and kneel.
  • Work in a fast-paced and busy environment.
  • Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.
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    Reservation Agent • Las Vegas, NV, US

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