Contact Center Service Representative

Job Title

Potential for Hybrid Opportunities. Must be local to the greater Sacramento Region. Hourly Range : $20.80 - $24.00. Exact compensation may vary based on skills and direct experience.

SAFE offers so much more than just full medical, vision, dental, 401k matching, HSA, and FSA! Learn more about how we support our workforce!

• Professional Development Opportunities : Offering training programs, workshops, and mentorship.
• Recognition and Appreciation : Regularly acknowledging employee achievements and contributions.
• Flexible Work Arrangements : Providing options for remote work and flexible scheduling.
• Positive Company Culture : Fostering an inclusive, collaborative, and supportive work environment.
• Career Growth : Clear paths for career advancement and internal promotions.
• Work-Life Balance : Encouraging a healthy balance between professional and personal life.
• Employee Empowerment : Allowing employees to make decisions and have autonomy in their roles.
• Space of Belonging : ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
• Wellness Programs : Promoting physical and mental health through wellness initiatives and resources.
• Strong Leadership : Having leaders who inspire, support, and guide their teams effectively.
• Sense of Purpose : Creating a sense of mission and aligning company goals with employees' personal values.

Position Purpose

Responsible for handling a variety of customer service calls in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains applicable reports, records, and files. Cross-sells products and services, and supports all functions within the Contact Center.

Essential Functions and Basic Duties

Qualifications

Education / Certification :

High school diploma, or equivalent.

Required Knowledge :

Customer service experience required.

Experience Required :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Skills / Abilities :

Work Environment / Physical Demands Summary

Language Skills :

Mathematical Skills and Reasoning Ability :

Physical Demands and Work Environment :

Intent and Function of Job Descriptions :

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.