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Interactive Teller Machine Supervisor

Interactive Teller Machine Supervisor

Trinity Employment SpecialistsBroken Arrow, OK, US
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Job Description

Job Description

Interactive Teller Machine Supervisor

$52k-$55k

DIRECT HIRE

Job Summary :

The Interactive Teller Machine Supervisor is responsible for overseeing a team of virtual tellers and teller floats, ensuring consistent service quality, compliance with policies and procedures, and effective day-to-day operations. This role requires strong leadership skills and a proactive approach to managing team performance, training, and member service standards.

Duties / Responsibilities :

  • Supervises, schedules, and monitors the daily activities of virtual tellers and teller floats.
  • Provides guidance and support to staff; resolves complex questions and disputes.
  • Performs transaction overrides, approves exceptions, and authorizes service fee refunds.
  • Hires, trains, develops, and evaluates team members while recommending employment actions as needed.
  • Assists with processing member financial transactions such as deposits, withdrawals, transfers, and loan payments.
  • Ensures department activities comply with internal policies and external regulations; resolves out-of-compliance issues.
  • Supports cross-sell efforts by identifying member needs and referring appropriate products and services.
  • Tracks individual employee progress, conducts monthly one-on-one meetings, and completes annual performance reviews.
  • Maintains a professional, confidential, and service-focused work environment.
  • Keeps leadership informed on department operations and offers suggestions for improvements.
  • Adheres to dual control procedures and ensures the department is adequately staffed and balanced daily.

Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Strong leadership and supervisory abilities.
  • Excellent interpersonal and customer service skills.
  • Solid organizational skills and attention to detail.
  • Ability to manage time effectively and meet deadlines.
  • Strong problem-solving and conflict resolution skills.
  • Ability to delegate tasks and prioritize responsibilities.
  • Ability to function well in a high-paced and occasionally stressful environment.
  • Proficient in Microsoft Office Suite and general office equipment.
  • Working knowledge of teller operations and financial institution policies.

    • Education and Experience :

  • High school diploma or GED required.
  • One to three years of related experience in teller operations or supervisory roles.

    • Physical Requirements :

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.

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    HS Diploma or GED

    1-3 years bank teller supervisory role

  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
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    Teller • Broken Arrow, OK, US