Customer Service Representative

Job Description

Job Description

Customer Service Representative

Who We Are

At Bug Zero, pest control has been our passion for over 35 years. We're not just in the pest control business - we're in the business of building trust and providing unparalleled customer care. We take pride in delivering exceptional service and are committed to excellence. Our mission is to protect both homes and businesses, providing peace of mind through effective, reliable pest management.

What Our CSR's Do

Our Customer Service team plays a crucial role in fostering lasting relationships with our clients. They are dedicated professionals who spend their days connecting with customers, managing technician schedules, and coordinating services. In addition to offering top-tier support, they actively engage with potential clients, promote our services, solve problems, assist with Accounts Receivable, and handle a variety of administrative tasks to ensure smooth operations.

Job Requirements

We're looking for a candidate with at least two years of customer service experience and a stable work history. The role requires a friendly, professional phone manner and a positive, customer-focused attitude. Strong organizational skills, attention to detail, and proficiency with MS Office, Internet / Email, and CRM software are essential. Good problem-solving skills are also a must.

Employee Benefits

Bug Zero offers competitive pay with growth incentives, with first-year earnings between $37,000 and $42,000. Benefits include medical, dental, vision, and life insurance, plus a retirement plan with company match. Includes paid holidays, vacation, and personal days. The schedule is Monday to Friday, 8 : 00 AM to 5 : 00 PM-no weekends!

Bug Zero is an Equal Opportunity Employer and maintains a Drug-Free Workplace.