Chief Technical Officer

Chief Technical Officer

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF's computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff's public safety work. FIT is seeking an accomplished, visionary Chief Technical Officer to oversee all software development and support, ensuring innovative, scalable solutions aligned with our business goals. Reporting directly to the Chief Information Officer, the Chief Technical Officer will use their business acumen and knowledge of emerging and fading technologies to maximize the use of IT and data to reduce routine work, improve productivity, enhance employees' job satisfaction, and improve customer outcomes. This role offers an exceptional career opportunity to build a world-class legacy for New York City through the successful removal and replacement of outmoded legacy technology. The selected candidate's responsibilities will include, but not be limited to, the following :

• Develop and build consensus for a 5-year roadmap which drives towards modernized and integrated systems.
• Evaluate the agency's existing technology and systems to determine their impact and efficiency.
• Provide agile, responsive support and service to our stakeholders.
• Establish best practices for software development, deployment, and DevSecOps methodologies.
• Attract, develop, and retain top technology talent, fostering a culture of innovation and excellence.
• Collaborate with the Enterprise Architect, Chief Information Security Officer (CISO), FIT Operations Officer and Solution Delivery Officer to develop and oversee enterprise strategies which maximize the use of technology and data.
• Oversee the review of emerging products, systems, or technology, identify those with most promise for DOF, and lead development teams in agile technical proofs of concept to quickly prove out the software, digital, or data solutions' relevance to DOF's mission and strategy.
• Oversee the management and implementation of a Continuation of Operations Plan in response to emergencies and system outages.
• Lead the application, digital products, data warehouse, ETL, and data analytics product teams in the design, creation, enhancement, and maintenance of the systems powering DOF's revenue generation, policy and data analysis, business operations, and customer service.
• Ensure a smooth transition process for all large-scale system updates.
• Work closely with the Chief Information Security Officer (CISO) and FIT Operations Officer to leverage cloud computing and other application infrastructure in a disciplined, secure, and strategic way.
• Stay informed of digital trends and understand how they can impact business.
• Host relevant technology demos and other learning opportunities for technical and business stakeholders to build awareness of innovative solutions and research in the IT industry.
• Communicate technology strategies to stakeholders and employees to engender enthusiastic support for automation.
• Team up with FIT executive staff, and business stakeholders to ensure the intake and triage of business project requests are transparent and lead to the best buy / build decision to achieve the timely execution of efficient, smart, secure, and sustainable solutions with measurable results.
• Collaborate with the Solution Delivery Office to ensure all applications are fully tested and meet quality assurance standards.
• Ensure that all application development and support teams prepare and maintain the runbooks required to ease support and reduce time to resolution of defects.
• Utilize data and research-driven insights to measure and report out on product performance and make informed decisions.

Additional Information : In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.