Patient Experience Representative

Patient Experience Representative

The Patient Experience Representative welcomes and assists with helping guide patients, their families and visitors entering the hospital. Provides courteous and friendly service to patients, physicians, employees and visitors by greeting and welcoming patients and visitors. Provides a positive first impression of the hospital to the patients and visitors by extending a cordial welcome and assisting with needs. Outstanding customer service in all interactions with internal and external guests. Provides directions and wayfinding assistance to patients and visitors. Answers questions and refers patients and visitors to appropriate resources to enhance patient experience. Answers the phone professionally by identifying the department themselves. Ensures that every guest visiting the upper levels patient rooms have a visitors badge by obtaining identification from each guest to create a badge, doing so according to HIPPA and LCMC guidelines.

Your every day :

• Welcomes patients and visitors to the hospital. Provides information and directions to locations throughout the hospital for patients and guests.
• Provides visitor badges to all that enter into the building proceeding to the upper levels to visit a patient room. Obtains identification to provide a badge is a necessary to ensure the identity of those visiting for the safety of patients and guest.
• Coordinates investigation and resolution of consumer complaints concerning the quality of care and services by providing and coordinating a complaint and grievance system for the organization.
• Collaborates with leadership to identify complaint trends. Gives feedback to facilitate system improvements to better meet the consumers needs and further enhance patient experience.
• Works closely with internal and external parties to manage and facilitate high visibility processes and projects which enhance patient satisfaction and focus on the patients overall experience.

Your must haves :

Knowledge, Skills, and Abilities :

Work Shift : Days (United States of America)

LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary.

About East Jefferson General Hospital, a landmark of LCMC Health's incredible community of care, has been the go-to hospital for health, wellness, and one-of-a-kind care in East Jefferson Parish for over 50 years. And we're only beginning to realize our greatest potential. Learn more about East Jefferson General Hospital and our legacy, our future, and our national recognition as a Nurse Magnet Hospital.

Your extras :

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Simple things make the difference :