Cyber Systems Engineer

Job Description

Job Description

Salary :

Job Summary : Cole Engineering seeks an experienced, on-site, systems engineer to join our dedicated team, supporting the Persistent Cyber Training Environment (PCTE) platform. This role demands an individual who excels at providing top-tier IT support in a multifaceted and dynamic environment. As the zenith of our helpdesk team, the systems engineer will address advanced technical challenges, ensuring that the solutions align seamlessly with the strategic objectives of our customer.

Essential Job Functions : As a member of the platform support team, the engineer will utilize Jira Service Manager tools and vSphere to monitor and maintain the PCTE platform guaranteeing its peak performance. Provide a structured approach to service design, transition, and operation, ensuring that IT services are aligned with the needs of the user. Furthermore, they will incorporate user feedback for ongoing improvements to the customer experience. This comprehensive support encompasses systems categorized under Unclassified, Sec / REL, and Top-Secret security levels.

Required Skills :

• Possess strong written and verbal communication skills to collaborate seamlessly within a team environment and support stakeholders.
• Display meticulous attention to detail while entering user information to ensure accuracy, maintaining a commitment to error rates below 5%, minimizing the need for corrective actions.
• Address IT incidents with precision and promptness, while analyzing patterns to determine and address root causes.
• Regularly provide comprehensive reports detailing requests, resolutions, and progress status to all relevant stakeholders.
• Offer professional-level support for IT, virtual environments, and network functions, addressing a range of technical challenges.
• Thrive as a self-starter in a dynamic and fast-paced environment, collaborating effectively with engineers of varying skill levels and experience.
• Efficiently manage and execute service requests, ensuring timely service delivery and user satisfaction.

Clearance Requirement : For this role, an active Top Secret / Sensitive Compartmented Information (TS / SCI) clearance, with either Full Scope or Counterintelligence (CI) Polygraph, is mandatory.

Desired Skills :

Required Education / Experience :

Other Requirements : In accordance with the specifications of a government contract, eligibility for this position mandates U.S. Citizenship status and a TS / SCI security clearance. The precise security clearance requisites will be detailed in the Government's Task Order.

This position requires approximately 25% travel.

Disclaimer : This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above is intended to describe the general contents of and requirements for the performance of this job.