IT Service Desk Engineer- 1st Shift

Overview

Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 1 and 2 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients. Impact's Unified Support Service Desk provides 24 / 7 / 365 client support. The available First Shift options are :

• Provide Tier 2 end-user IT support escalated by Tier 1 Analysts
• Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
• Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
• Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

Documentation and reporting

General

What We Are Looking For

Required Skills and Experience

Valued Skills and Experience

Valued Certifications, Licenses, Registrations

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That\'s how we change the world – one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together :

We embrace change because innovation lives outside the comfort zone.

We are driven by purpose, fueled by passion, and obsessed with making an impact.

We are fiercely transparent and consistently honest.

We fuel work with fun, knowing life\'s too short for boring.

We champion ideas over titles, because brilliance knows no rank.

We win as a team, we lose as a team, we are one team.

Up to 20 days of PTO

Up to 7 Paid Sick Days

12+ paid holidays

Comprehensive Health, Disability Life, Dental and Vision Plans

401(K) & retirement plans

Tenure incentives at 5- (Tiffany & Co. Gift Card), 10- (Rolex watch), and 20- ($20,000 check) year mark(s)

On-going training & development opportunities

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Impact, compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $59,500-$70,500.

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!

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