Job Posting
The Deputy Specialist I position is a customer service role responsible for assisting customers with vehicle registration, titling, and licensing services at a service window at one of the branch locations. This position requires a high level of accuracy, attention to detail, and professionalism, as this position handles sensitive vehicle and financial information. This position also requires state-required specialized training (8 weeks of state-required RTS training) and the ability to manage money, balance daily financial records, and resolve customer inquiries in a timely and professional manner. This role requires a strong focus on customer satisfaction, along with decision-making regarding registration, titling and licensing services.
Duties and Responsibilities
Customer Service at the Window :
- Serve customers by assisting with the vehicle registration, titling, and licensing services.
- Provide clear and accurate information to customers about vehicle registration requirements.
Money Handling and Cash Reconciliation :
Accurately count money, process transactions, and issue receipts for vehicle registration, titling, etc.Ensure that the cash drawer is balanced at the end of each shift.Data Entry into the State's System :
Accurately input customer information and transaction details into the state's registration and licensing system.Document Verification and Fraud Prevention :
Review and verify the authenticity of documents presented for vehicle registration and titling, including titles, proof of identity, and proof of ownership.Utilize specific state tools and guidelines to confirm the validity of documents and detect any sign of fraud, such as forged signatures or altered titles.Training and Certification :
During the initial phase in this position, complete (8) weeks of state-required RTS training to learn all policies and procedures related to vehicle registration, titling, and licensing before beginning duties at the service window.Shadow Lead Deputy Specialists and Managers to learn how to perform tasks.Upon successful completion of training, apply the knowledge gained to real-world situations when processing customer transactions.Harris County is an Equal Opportunity Employer.
If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.
This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.
Education and Experience :
High school diploma or GED equivalent from an accredited institution within the U.S.Must have current auto experience within the Tax Office.Minimum of (6) months customer service experience to include cash handling from retail, banking, or a similarly situated operations environment.Minimum typing speed of 30 wpm.Knowledge, Skills & Abilities :
General knowledge of vehicle registrationWillingness to learn and acquire in-depth knowledge of the state's RTS system over 8 weeks of trainingBasic knowledge of Fraud Prevention and Documentation AuthenticationBasic knowledge of handling cash, balancing registers, and basic financial reportingUnderstanding customer service principles and techniques to best serve customers and effectively manage customer interactions.Attention to detail : high degree of accuracy in handling transactions, verifying documents, and maintaining records.Communication Skills : ability to explain complex registration requirements to customers in simple terms.Customer Service Skills : strong interpersonal skills and the ability to handle challenging customer interactions.Time Management : ability to prioritize tasks, balance customer needs with transaction needs, and meet deadlines.Mathematical skillsBasic awareness to recognize fraud and take the appropriate action10-key Entry SkillsComputer ProficiencyMust be able to adhere to office confidentiality requirements regarding customer and department information.May provide branch support at other branch offices, as necessary.Note : Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.
Education & Experience :
Minimum of (6) months of auto experience within the Tax Office AND successful completion of formal auto training.Work Environment and Physical Demands :
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.Minor physical effort required, which may involve long periods of standing, walking, bending, reaching, stretching, climbing, lifting up to 50 lbs. or similar activities (e.g., filing, delivering, sorting).May require attendance at outside training seminars and / or conferences.Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems.A frequent volume of work and deadlines impose strain on a routine basis.Regular application of basic skills (calculator, keyboard, hand tools, eye / hand coordination).Position Type and Typical Hours of Work :
7 : 30 am - 4 : 30 pm; subject to overtime and weekends.Primary Work Location : John Phelps 101 N. Richey Pasadena, TX 77506. Training may be conducted at one of the following branch locations for up to 8 weeks :
Downtown- 1001 Preston St., Houston, TX 77002Cypress Hill - 4290 Cypress Hill Dr., Spring, TX 77388Open Until Filled / Reviewing Applications on a Rolling Basis. Employment may be contingent on passing a drug screen and meeting other standards.
Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
