Customer Service Operations Manager

A company is looking for a Manager of Customer Service Operations.

Key Responsibilities

Oversee day-to-day operations of the centralized contact center, ensuring high-quality customer service and performance standards

Collaborate with various teams to implement service lines and manage training and quality programs across all contracts

Develop strategic project plans to manage changes in Call Center systems and ensure compliance with industry standards

Required Qualifications

Bachelor's Degree in a related field

5+ years of management experience in a healthcare or insurance call center environment

3+ years of experience in a contact center leadership role