Employee Relations Manager

Overview

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At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work. We celebrate our diversity and invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism. Our four values guide our strategy, decisions, and interactions : make it human; make it about others; make it happen; make it better.

Position

Position title : Employee Relations Manager

Position location : This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states / locations under Eastern or Central Standard Time : Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

Your role : As a Human Resources team member, you'll help create the culture and associate experience that enables and inspires us to do our best each day in serving our customers, communities, and each other—now and in the future. The Employee Relations Manager is a key partner collaborating with HR Business Partners to advise leaders on matters of performance, conflict, conduct, and discipline. The ER Manager works to maintain positive employee relationships while ensuring compliance with the law. This position reports to the leader of HR Compliance.

What You Will Be Doing

• Serves as a primary point of contact for employee relations matters, providing support, coaching and advice to managers regarding performance management, employee discipline, policy interpretation, and termination processes.
• Conducts complex workplace investigations related to employee claims and provides resolution recommendations to the supporting HR and Operations partners. Prepares summary reports, conclusions, and recommendations.
• Establishes and maintains effective working relationships with employees and management at all levels; uses de-escalation skills to manage difficult or emotional situations; presents facts and recommendations verbally and in writing; plans, designs, and implements improvements.
• Advises business management and leadership on ER issues using independent judgment and critical thinking while upholding company values and culture, reducing risk, and improving the team member experience.
• Consults with management in developing employee performance improvement plans.
• Partners with Senior HR leaders, HRBPs and internal counsel on corrective actions, documentation, performance coaching, or other actions for team members.
• Makes recommendations to internal Legal counsel and managers regarding all employee corrective actions and performance management, providing substantive review and editing of corrective action documentation.
• Partners with external Legal Employment counsel as needed for escalated matters.
• Tracks relevant employee data, metrics & trends to help define process improvements and approaches.
• Perform other duties as assigned.
• Future willingness to travel (approx. 2-3 days per quarter with occasional overnight travel).

What You Bring

Employee Benefits & Well-Being

Additional Information

The base salary pay range for this role starts at a minimum rate of $80,200 up to a maximum of $171,400. In addition to base pay, eligibility for an incentive plan with target earning opportunity of 10% of base compensation. Final base pay determined by location, experience and qualifications to ensure pay equity.

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