Call Center - Member Services Representative - eBranch

Call Center - Member Services Representative - eBranch

Call Center - Member Services Representative - eBranch : Kiln Creek Office

Yorktown, Virginia

1st Advantage Federal Credit Union is currently seeking a full-time Call Center - Member Services Representative to support our busy eBranch. This branch operates like a call center receiving both telephone and digital (chat, e-mail) member requests. Scheduled hours will be 40 hours per week between the hours of 8 : 00 a.m. to 5 : 30 p.m. Monday through Friday and rotating Saturdays (twice a month) from 8 : 00 a.m. to 12 : 30 p.m.

The Call Center Member Services Representative role is responsible for assisting members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Support performance goals set for the branch and credit union. Informs and advises member and potential members of credit union products and services and effectively refer members when products or services are handled in other areas or departments. Ensures that members and colleagues are promptly and professionally served by maintaining the standards set for the branch.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market-competitive compensation and a generous benefit package :

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD / D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance – no cost
• Short-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!

To be considered for this opportunity, please submit your fully completed application and resume through our website.

Call Center - Member Services Representative Essential Functions & Responsibilities

Performance Measurement

Qualifications :

Physical Requirements

Work Environment Standard office work environment.

EOE / M / F / Disability / Vet All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

J-18808-Ljbffr