SoCal JCB - Service Supervisor

Company Profile

SoCal JCB is a highly successful, fast-growing business. We pride ourselves in customer service. We invest in our workforce and offer a highly competitive compensation and benefit program. SoCal JCB is an authorized dealer for JCB construction equipment including skid steer loaders, backhoe loaders, wheel loaders, excavators and telehandlers.

Position Summary

The Service supervisor maximizes return on investment by optimizing Service Department processes and resources to ensure internal and external customer satisfaction. The position grows profitable service labor sales and exercises disciplined expense control. It attracts, retains, and effectively engages department personnel.

Major Tasks, Responsibilities & Key Accountabilities

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Assists in developing and executing Service Department marketing plans and monitors monthly to ensure achievement of departmental goals
• Assists with customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Conduct Customer Visits
• Review Customer Service Satisfaction Surveys and take appropriate action when needed
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Ensures safety policy and practices are followed
• Maintains a clean and professional image according to JCB Standards
• Conducts business in alignment with the company's Values

Knowledge, Skills, Abilities & Competencies

JCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER / VET / DISABLED

JCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at en-gb / about / careers.