Supervisor Customer Service - DCA

Department : Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description :

• For external applicants only :

(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Virginia, District of Columbia, Maryland .

(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and / or inperson

and not selected for the Supervisor Customer Service position at DCA within the last 12 months.

Pay & Benefits :

Pay of $34.94 to $36.39 per hour

Benefits you'll love :

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Supervisors manage and train Customer Service Agents, Operations Agents, and Skycaps at our Station. This role connects with many People to ensure the assignments of various Ground Operations Teams are completed with Safety as the top priority. The Customer Service Supervisor serves as a Leader by observing and offering guidance, ensuring Safety and compliance procedures are followed, and reading and delivering communications to convey important updates . Customer Service Supervisors seamlessly pivot from one task to another as needed and are strategic thinkers who communicate effectively while leading and supporting a Team.

A dditional details

A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.

U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

Responsibilities

Knowledge, Skills, and Abilities

Education

Experience

Airlines Operation Management

Licensing / Certification

Physical Abilities

Other Qualifications

Southwest Airlines is an Equal Opportunity Employer.

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