Overview
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Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.
Responsibilities
- The HME Specialist I position is the first of multiple career opportunities within the Mayo Clinic Stores.
- Assist patients with product selection and training of home medical equipment in accordance with provider prescriptions.
- Gather registration and insurance information accurately and efficiently, and process information for payment according to payer requirements.
- Handle private patient information in a compliant and confidential manner.
- Assist with maintaining store inventory including inventory cycle counts and perpetual inventory.
- Perform duties in a manner considerate of age and ability of the patient.
- May provide patients with mobility aides, breast pumps, CPAP machines and supplies, over-the-counter compression or braces training, ostomy supplies, urology supplies, wound care supplies and oxygen services, or other durable medical equipment or medical supplies depending on store location.
- May be assigned to working on the medical supply store floor or in a call center environment.
- Location : medical supply store in the downtown Siebens building, subway level.
Qualifications
High school diploma or equivalent.Prior customer service, sales, healthcare, or patient care experience preferred.Prior DME experience preferred but not required.Ability to read, write, speak and understand English; able to learn technical tasks and follow written and verbal directions.Comfortable with technology, problem solving, and efficient with software applications.Exceptional customer service and communication skills with professionalism and the ability to have crucial conversations.Proven ability to multi-task and make good decisions regarding customer service.Must be able to work independently as needed.Knowledge of Medicare, Medicaid and / or private insurance billed preferred with attention to detail.Physical and mental stamina for fast-paced environment; may be on feet 90-100% of the time; must be able to lift up to 50 pounds.Current on all applicable annual competencies; valid driver's license and clean driving record if locations require driving a company vehicle.Exemption Status
Nonexempt
Compensation Detail
$21.48 - $29.02 / hour
Benefits Eligible
Yes
Schedule
Full Time
Hours / Pay Period
80
Schedule Details
Monday-Friday 8am-5pm, with flexibility for business need
Weekend Schedule
N / A
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, Mayo Clinic locations include Phoenix / Scottsdale, AZ; Jacksonville, FL; Rochester, MN; and Mayo Clinic Health System campuses in the Midwest, plus international locations. Each Mayo Clinic location offers opportunities for employees to thrive in work and personal life.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide information from Form I-9 to confirm work authorization.
Recruiter
Tavy Smalls
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