Product Owner - eSignature (DocuSign) Delivery & Support

Location

On site at Memphis, TN; New Orleans, LA; Raleigh, NC; Charlotte, NC; Jacksonville, FL.

Work Location Requirement

This role requires associates to work in person at a First Horizon Bank location within the bank's operational footprint. Remote or hybrid work is not offered for this position.

Position Overview

Serve as the Product Owner guiding the enterprise-wide implementation and ongoing success of DocuSign's eSignature platform. Lead the eSignature Delivery and Support team, driving seamless, secure, and scalable digital signature solutions (and related solutions) with a focus on operational excellence, client satisfaction, and transformative workflow improvements.

About the Role

This role is ideal for a strategic leader who is passionate about building strong teams, streamlining digital workflows, and delivering transformative solutions for clients. You will be at the heart of our digital transformation, with visibility and influence across business, technology, and operations.

Key Responsibilities

• Lead, mentor, and empower a high-performing cross-functional team (including a dedicated Business Analyst) responsible for design, deployment, and support of DocuSign solutions.
• Oversee the delivery of eSignature implementations – ensuring projects are executed on time, on budget, and to the highest quality standards.
• Oversee the delivery of related solutions, including web forms, remote online notary and electronic vaulting.
• Act as a bridge between client needs, technical development, and business objectives to maximize value and drive adoption / usage.
• Deliver responsive, expert-level support for clients and associates, proactively identifying and resolving issues and optimizing user experiences.
• Optimize delivery and support processes for efficiency, scalability, and compliance.
• Collaborate closely with product, technology, business, compliance and legal teams to align DocuSign solutions with changing regulatory, risk, and security requirements.
• Monitor KPIs and client feedback to measure success, identify trends, and promote continuous improvement.
• Develop and showcase compelling demos and use cases to drive excitement and adoption across lines of business.
• Stay current on digital signature trends, standards, and competitive landscape, and advocate for the adoption of new technologies where appropriate for the organization.

Qualifications

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in states across the southern The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top Most Reputable Bank. More information is available at.

Benefit Highlights

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