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IT Support Specialist I
IT Support Specialist IWare Malcomb • Irvine, CA, US
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IT Support Specialist I

IT Support Specialist I

Ware Malcomb • Irvine, CA, US
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Base pay range

$24.04 / hr - $28.85 / hr

Discover our vibrant culture to get an inside look into life at Ware Malcomb and the programs we offer. https : / / waremalcomb.com / life-at-ware-malcomb /

Your Role

  • Serve as the first-level technician of the helpdesk team
  • Provide excellent customer service through effective communication and active engagement.
  • Resolve IT requests within established Service Level Agreements (SLA).
  • As needed, elevate IT issues to mid or senior-level technicians
  • Manage own help desk system queue to ensure timely response and resolution times, and document resolutions accurately.
  • Assist other team members to help balance the IT workload.
  • Develop and maintain a close working relationship with the IT team and end users.
  • Effective assignment and recovery of IT assets in the assigned region.
  • Maintain accurate inventory of all hardware and software.
  • Complete assignments as assigned by the Director of IT, Principal of IT or Ware Malcomb leadership.

Qualifications

  • Bachelor's degree or equivalent combination of technical training / work experience.
  • Relevant IT coursework and / or equivalent of (2) years of IT support experience.
  • Analytical, critical and deductive reasoning required to troubleshoot user issues.
  • Effective communication of technical information to a less technical audience.
  • Clear, concise, professional and thorough oral and written communication skills.
  • Ability to multitask, follow processes and procedures and take direction positively.
  • Ability to speak, understand and write in Spanish is a plus.
  • Participate in after-hours work, and travel to various work sites, as needed.
  • Able to safely lift or carry equipment weighing up to 25 lbs. and reach for overhead items.
  • Seniority level

    Entry level

    Employment type

    Full-time

    Job function

    Information Technology

    Industries

    Design Services

    J-18808-Ljbffr

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