Compliance & Case Management Coordinator

The Position

This position supports Student Services' compliance-related processes and case management systems, including Maxient, TRAC, CARE, and Conduct. Maintains confidential records, assists with reporting and documentation, coordinates memberships and training compliance, and ensures accurate communication and documentation for institutional accountability. Classification : Non-Affiliated Hourly Staff Duration : Part Time 12 months

What You Will Do

Manage and update data systems (Maxient, TRAC Tracker, Formal Complaint Tracker).

Support TRAC Committee processes create assignments, collect documentation, send outcome letters, and maintain lists.

Assist with CARE Team logistics agenda creation, meeting notes, annual reporting, manual updates, and webpage content.

Maintain accurate and up-to-date conduct, complaint, and plagiarism workshop records.

Research and coordinate staff training and compliance memberships (ATIXA, NABITA, ASCA).

Prepare reports and maintain confidential documentation for compliance and case management areas.

Update Student Services webpages and assist with handbook content for compliance-related areas.

Ensure confidentiality and accuracy across all student-related records and databases.

Related projects and duties as assigned.

The Successful Candidate Must Have

Associate's Degree.

Three years of department or office operations support / client service experience handling a high volume of tasks and inquiries requiring a similar level of problem-solving and / or prioritizing skills and the ability to handle and safeguard confidential information and records.

Demonstrated proficiency with Microsoft Office Suite and a database system that requires the ability to create standard reports and learn a variety of technology systems used within the College as they evolve.

Prior experience coordinating events and meetings and utilizing mathematical computations to prepare accurate financial forms and / or reports.

Demonstrated ability to establish positive relationships with the general public and other constituents served and excellent verbal and written communication skills.

Even Better If You Have

Prior experience in an administrative support role in an academic or student affairs office within higher education.

Prior experience working with a student database (such as Colleague or Banner).

Prior experience with or knowledge of Maxient software.